Refund and Returns Policy

At BotBoxAI, we strive to provide exceptional products and services to our customers. We want you to be completely satisfied with your purchase and experience with us. However, we understand that sometimes things may not go as planned, and you may need to request a refund or return an item. This Refund and Returns Policy outlines the terms and conditions for such situations.

Refund Policy

  1. Eligibility for Refunds:
    • You may be eligible for a refund if you meet one or more of the following criteria:
      • You have been charged for a product or service that you did not receive or use.
      • The product you received is defective, damaged, or significantly different from what was advertised.
      • You have canceled a subscription or service within the specified cancellation period, as stated in our Terms of Use.
  2. Refund Requests:
    • To request a refund, you must submit a refund request to our customer support team within the specified time frame, as mentioned in this policy or our Terms of Use. Please provide your order or account details, along with a clear explanation of the reason for your refund request.
  3. Refund Processing:
    • Upon receiving your refund request, we will review your case and verify your eligibility for a refund. If your request is approved, we will process the refund to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
    • Non-Refundable Items and Services:
      • Certain items or services may be non-refundable, as indicated during the purchase process or in our Terms of Use. These may include digital downloads, subscriptions, or personalized products that cannot be resold or reused.
    • Dispute Resolution:
      • If you believe that your refund request has been wrongfully denied, you have the right to escalate the matter to our customer support team for further review. In case of a dispute, we will work with you to find a fair and satisfactory resolution.

Returns Policy

  1. Eligibility for Returns:
    • You may be eligible to return an item if you meet one or more of the following criteria:
      • The product you received is defective, damaged, or significantly different from what was advertised.
      • You received the wrong product or item.
  2. Return Requests:
    • To request a return, you must submit a return request to our customer support team within the specified time frame, as mentioned in this policy or our Terms of Use. Please provide your order details and a clear explanation of the reason for your return request.
  3. Return Procedure:
    • Upon receiving your return request, we will review your case and verify your eligibility for a return. If your request is approved, we will provide you with return instructions and a return shipping label, if applicable.
  4. Condition of Returned Items:
    • Returned items must be in their original condition, unused, and with all original packaging and tags intact. We reserve the right to deny returns if the items do not meet these criteria or if the return request is not within the specified time frame.
  5. Return Shipping Costs:
    • If the return is due to our error (e.g., defective or wrong product), we will cover the return shipping costs. However, if the return is for other reasons (e.g., change of mind), the customer will be responsible for the return shipping costs.
  6. Refunds for Returned Items:
    • Upon receiving and inspecting the returned items, we will process the refund to the original payment method used for the purchase. Refunds for returned items will be for the item’s purchase price, excluding any shipping or handling charges.

Cancellation Policy

  1. Eligibility for Cancellations:
    • You may be eligible to cancel an order or subscription if you meet one or more of the following criteria:
      • You have subscribed to a service with a specified cancellation period, and you are within that period.
      • You have placed an order but wish to cancel it before the item has been shipped, or the service has been provided.
  2. Cancellation Requests:
    • To request a cancellation, you must submit a cancellation request to our customer support team within the specified time frame, as mentioned in this policy or our Terms of Use. Please provide your order or account details and a clear explanation of the reason for your cancellation request.
  3. Cancellation Procedure:
    • Upon receiving your cancellation request, we will verify your eligibility for a cancellation. If your request is approved, we will process the cancellation and issue any applicable refunds, as per our Refund Policy.

Contact Us

If you have any questions, concerns, or requests related to our Refund and Returns Policy, please contact our customer support team using the provided contact information on our website or in our Terms of Use.

Updates to the Refund and Returns Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

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